After completed order, an order confirmation will be send to your e-mail with all details and information about your order.
Prices:
All prices in the store are stated in SEK and all prices are inclusive of 25% VAT. We reserve the right to change prices due to price changes from the supplier, incorrect printing in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Delivery:
Our normal delivery time is 2-14 working days.
• Due to the high workload of the shipping provider, delays may occur. We therefore ask you to be forgiving for this as it is not something we can influence. If delays in delivery should occur (without us notifying you of a longer delivery time) you should contact us at the email address:
[email protected]
Custom:
Custom fee may apply, you as the customer stand for it.
Returned package:
You as a customer are responsible for your package being received by you, all of our customers can track their shipments and receive notifications about how and when the package is to be delivered/collected. In the event that you as a customer do not receive your order, the package will be discarded at the shipping company, which LUXESWE is not responsible for, therefore we have the right to charge a handling and shipping fee otherwise no amount will be refunded.
Claims and complaints:
-We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
- You must always contact us for approval before returning a defective item.
- The complaint must be sent immediately after the defect has been discovered.
• Any errors and defects must always be reported to [email protected], where you state your name, address, e-mail address, order number and a description of the error.
Our return policy: You have 14-days to return an unwanted order to us from the time you received your package.
You as a customer are responsible for any shipping costs in the event of a return, any customs fees you paid upon arrival of your package are not refunded. You as a customer are also responsible for the product being received by us in the same condition in which you received the product, we reserve the right to deduct any amount corresponding to the reduction in value compared to the original value of the product.
• Returns are only possible in Sweden.
If you want to return you have to contact us on: [email protected] with your order number.
It can take 1-3 weeks for us to register your return.
We have the right to deny you a return if:
- The product is not in the same condition as you got it.
- Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
- Custom-made product, which has been tailored especially for your order or has a clear personal touch according to your wishes.
(The custom made products are marked in the description)
Personal information:
We use the order information we collect generally to fulfill all orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). In addition, we use this order information to:
- Communicate with you.
- See our orders for potential risk or fraud.
- When you match the preferences you have shared with us, provide you with information or advertising regarding our products or services.
We use the device information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interacting with the website and to assess the success of our marketing and advertising campaigns).
- If you are a resident of Europe, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted.